SINCE JAN20, SEEMS TOO DIFFICULT FOR YOU TO CLOSE MY ACCOUNT?

I have tried since 23 January 2020 to close my Telkom account, with no avail. I have heard that this is a problem with this company, but never myself thought that this would be as ridiculous! My reference number, of which I am still waiting this request: *** : ***0 (dated 23/01/20). If you wish to respond to this, you may contact me on my mobile number ***.