SIMswops are not SIMple for Telkom

Please help

Tuesday 19th December 2017 Fourways Mall I go to the Fourways Mall Telkom store and request a SIM swap for two numbers one prepaid SIM number to become a contract number and the opposite contract number to become a prepaid SIM number I am told that it will take 24 hours and a copy of my ID is made in the store

Wednesday morning 20th December 2017 customer care line I call the customer care line and am told that no order was received to do a SIM swap I give an instruction for a SIM swap to be done but I’m told that I need to return to the store I asked that the matter be escalated Wednesday afternoon 20th December 2017 Fourways Crossing Telkom store manager I telephone the Fourways Crossing store manager and explain my problem he responds and says that he will call the store and sort out the problem and that he will call me back I do not hear back from the Fourways Crossing store manager again

Wednesday evening 20th December 2017 Telkom Sandton City store I see the manager at the store and he confirms that no order was placed he cancels my contract number and provides me with a new prepaid number and SIM he orders a SIM swap as per my request I am given a new SIM for a prepaid card and I accept the one-time pin that is sent to my device and is told that the order will be completed in 24 to 48 hours

Thursday 21st December 2017

Friday morning 22 December 2017 customer care Operator informs me that the request for a SIM swap was cancelled as well as the initial contract cell phone number

I receive a reference number for the escalation of the complaint To initiate a SIM swap as per my original request Friday morning 22 December 2017 Telkom store Cresta Mall I sent an email to the person that I took the contract out with at the Cresta Mall Telkom store I forward the same email to the Cresta Mall Telkom store manager I do not receive any reply to the emails sent Friday afternoon 22 December 2017 Telkom store Fourways Crossing I go to the Telkom store in Fourways Crossing where I have asked for the original SIM swap on Tuesday

The attendant at the store only now realises that it is a Telkom prepaid number that must be ported to a Telkom postpaid number, they previously thought it was a cell phone number from another service provider that needs to be ported. HOW IS THIS POSSIBLE ON DAY 4?

I am told that "P" in the Fourways store will try and sort out my problem I asked to speak to the Fourways store manager but am told that he is not there and the attendant does not know where he is

"P" sends me an email to say that she has escalated my request

Friday afternoon 22 December 2017 Sandton City store manager The Sandton store manager phones me and leave a message asking if I have come right with porting the number I respond and say no not yet he responds and says that he sees the request has been cancelled I do not know why the request has been cancelled

Matter UNRESOLVED after FOUR days