Simswop

My dad is a pensioner, and have a Telkom Mobile contract since 2010.

He has a new phone and need to change to a Nano sim.

Tzaneen telkom branch closed down and the call centre told me he has to go to another town to do the simswop.

This is not possible as my dad has health problems. He took out this contract in Tzaneen, why must he now travel to another town. Why cant Telkom courier a new sim to him?

This is not exceptable. His number is ********** 064