Simply Unacceptable Service

I am a long standing client with Telkom. My ADSL line contract comes to an end at the end of February 2015. Telkom has phoned my home number on 6 consecutive days where my son has repeatedly given them my cell and they still phone to speak to the account holder. What part of the conversation do you not understand. To resolve this issue, I drove all the way to Southgate shopping Centre on 7/2. Waited in the queue for over 70 minutes and it only moved by one. Aborted. Went to Rosebank branch on 14/2. Waited 65 minutes before being served. Went through the whole process and given assurance that my area had 10meg capability and purchased the package. Was then referred to the payments / collections counter. Was advised that the DSTV devises not available and will be avaialble by Thursday. No call during the week. Went back to Rosebank (all the way from Lenasia) on 21/02. Still no device. To make matters worse, I requested when will the line upgrade take place, only to shunned from queue to queue and told my area does not have this capability. Registered a complaint in writting as branch manager not on duty. Still awaiting the call. Your services sucks!!!!