Simply trying to start a new contract
<p>Ever had an issue with trying to give a business money???<br /><br />No? Well have a gander at this. <br /><br />So Telkom, our good friends, have an online shop offering, where you can select your device and your package all wonderfully thought out and set up. But it doesn't matter how pretty you look, if you're still as *********** as a doornail...<br /><br />Anyway, I app**** for a deal on one of these online offerings, all simple they let me know that an agent will be in touch to finalise the order, fine. That was dated April 5th. No reply, I decided to change my deal, so I app**** again, April 12th. Still no response! So I app**** one last time, April 15th. After waiting the allotted time, I decided to go in store. April 17th, I went into their Canalwalk branch, spoke to a guy named 'Phelans' or some such, he was quite helpful, set me up and everything. However, they could not verify my details or some nonsense using their treasured XDS system. So he told me that he would escalate this for the back office guys to call me and resolve this issue. "It will take 72 hours" he promised. Fine, I accepted that and walked out. <br /><br />Now it is god damned April 22! AND I HAVE NO RESPONSE WHATSO-F*******-EVER FROM ANYBODY! <br /><br />I contacted them by Chat, only to be told that the Chat guys don't have access, so I should phone, which I do. And guess what THE PHONE CENTER DOESN'T HAVE ACCESS TO ANY OF THE STORE DATABASE, MEANING THEY CANNOT SEE WHAT WAS DONE IN STORE!!! REALLY!? WHAT! THE! F***! </p> <p> </p> <p>So now they have filed another case to rectify this and this could take a further 48 hours. Oh and the agent said "Please start counting these hours from Monday, because these hours are living hours" DO I STRIKE YOU AS AN IDIOT!!! CONDESCENDING C***!!!!</p>
Kudos, a reply in one business day. But dear friends, do you want to see what they thought was a valid response? Please see here:
"Good Day
Hope the message finds well. This serves as response to your correspondence . Please note that due to regulation if an XDS process is failed the application process cannot be proceeded. It would be advisable to try an recall your previous information so that you can pass the authentication test .
You are welcome to correspond with us via Facebook (https://www.facebook.com/ TelkomZA) / Twitter (TelkomZA) for future correspondences.
Regards
Akiel"
Great response! But you're missing the point. I literally walked into the store, attempted to open the contract, but was stopped by XDS. TO CONFIRM!!!! I DID NOT TAKE THE XDS TEST OR WHATEVER SUCH, I WAS TOLD IT DOES NOT WORK BECAUSE I HAD 'ALLEGEDLY' TAKEN IT BEFORE. ALL I'M ASKING FOR IS TO TAKE THIS TEST THING SO I CAN GET MY CONTRACT. BECAUSE BEFORE THIS, I NEVER HEARD OF XDS!
PLEASE FIX YOUR ****...
Kudos, a reply in one business day. But dear friends, do you want to see what they thought was a valid response? Please see here:
"Good Day
Hope the message finds well. This serves as response to your correspondence . Please note that due to regulation if an XDS process is failed the application process cannot be proceeded. It would be advisable to try an recall your previous information so that you can pass the authentication test .
You are welcome to correspond with us via Facebook (https://www.facebook.com/ TelkomZA) / Twitter (TelkomZA) for future correspondences.
Regards
Akiel"
Great response! But you're missing the point. I literally walked into the store, attempted to open the contract, but was stopped by XDS. TO CONFIRM!!!! I DID NOT TAKE THE XDS TEST OR WHATEVER SUCH, I WAS TOLD IT DOES NOT WORK BECAUSE I HAD 'ALLEGEDLY' TAKEN IT BEFORE. ALL I'M ASKING FOR IS TO TAKE THIS TEST THING SO I CAN GET MY CONTRACT. BECAUSE BEFORE THIS, I NEVER HEARD OF XDS!
PLEASE FIX YOUR ****...