Simply thing made hard

I dont really know what I was expecting but here I am once again sad and disappointed. It is now a few months since I have been having a billing issue and all I want is for someone to pick up the call and call me so that we can resolve this. Calling your call centre is simply a waste of time. When I was informed my line was suspended and account handed over, I was actually pleased hoping to get someone who will be able to listen for a change. Also to be clear, I am not disputing the fact that I have an obligation to pay the contract that I entered into and it is also not about my account not having money but it is a matter of principle. Now even when the line is suspended and my account handed over, you still try and debit my account and I told you before, I’ll keep asking my banker to reverse that. Fix your bill and I will pay. Easy.