Simply Ridiculous

<p>We used a Telkom fixed line in one of our complexes, when we moved I wanted to move the fixed line with as well. This was however not possible, because the new complex did not support ADSL. We moved to the LTE router for R699 p/m. Telkom cancelled the fixed line. I see at the end of the month they are deducting R750 from my account, I thought there was some fees on the previous bill that still had to be settled. Eventually my LTE service was suspended. Spent hours in the queues in Cresta Mall (Multiple times) only to be told that I need to settle the R3000 outstanding on my account before they could log a note that I was being incorrectly billed ny Telkom. So I got cut off becuase they billed me incorrectly, they never removed the uncapped portion of the fixed line from my invoice. So I am being billed R250 p/m too much. This amount needs to be deducted from September until when they eventually sort this out. I do not own a Telkom fixed line anymore, so phoning the call centre has cost me a lot of money only to still have this issue. Waited in more queues in Clear water mall, only to be told, that in store they can't assist with any billing queries, I need to contact the call centre.... I receive my bill by email, I see the query bill by chat option. Again on multiple occasions. Every time the same thing, wait for more than an hour. Click away and then a "Friendly" agent appears on the chat window, within the same seconds, disconnects due to inactivity. What a joke. I have sent multiple emails (Not that there is an email adress for billing related queries). I really find this service appaling. Telkom bills me incorrectly, then suspends my service and I need to pay the incorrectly billed amount before they would even look at my issue, after settling the amount, nothing is done once again. This is really ridiculous.</p>