Simplified Processes Not So Simple

I spent just under 50 minutes contacting both numbers 10210 and 10213, without a lie I must have dialed each number about 7 times - that is how many times the one number accounts referred me to the technical enquiries. All I was needing assistance with is to activate the itemized billing on my Mom's telkom account. I was doing the phone trying to assist with this request because my Mom is 72 and is hard of hearing. Getting through to the agents and going through the account verification was not a problem. The irritation came along when the one section kept of referring me to the other which I had already spoken to and referred me back. Seriously, something so simple - then I politely asked to speak to a supervisor, Nop that is not going to happen at that moment it would take 24 hours for a Supervisor to come back to me. Trying to gather the last bit of patience I had I then again contacted 10213 selection 1 and then 3 - again for the third time. Surprise with no success - I was told once again to contact 10210 yes and select 1 and then 2. Nop this was the wrong section again and was referred to contact 10213. 45 Minutes I was being referred to one then the other. I must admit and will be hones every person I spoke to was most pleasant and calm - I was the one that was kind of loosing my sense of humor after being pushed from pillar to post. As a result I still did not get to the section responsible to activate the itemized billing on my mom's telephone account. Somehow as systems put in place are meant to make processes easier actually cause more frustration. Irritated.