NZ
Nokusa Z
1 reviews | Active since Jan 2017
11 Jan 2017, 12:02
Simple yet Difficult
<p>I have been in contact with Telkom mobile customer service agents from 15 December 2016 - 11 January 2017 just my phone to be reconnect.</p> <p> </p> <p>My phone was suppended as I was not paid my contract fee and Telkom deducted R2600 on the 28 November 2016. I called on the 15 December 2016 to request that my line be opened as I was not owing anymore and didn't want another contract but that has not been done.</p> <p> </p> <p>I really dont understand why my line is still not connect as I dont want anything big but just want my line to working again on prepaid.</p> <p> </p> <p>I have been leaving messages with customer agents to ask their Team Leader to give me feedback on what is happening with the back office but that never happened.</p> <p> </p> <p>That is all I want.</p> <p> </p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
12 Jan 2017, 10:30Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply12 Jan 2017, 10:30
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
NZ
Nokusa Z's updateReviewer Update
12 Jan 2017, 16:25Good day
Thank you for sending me the above email but I am still not receiving joy as my phone is still suspended and no one is contacting me to let me know what is happening and how long is the processing going to take etc.
I am very dissappointed as no one is giving me feedback. If I dont call the call centre, no one even bother to call.
This is the service you get after you have paid up your contract. It is simple thing - change my number to prepaid but it is diffifult for Telkom mobile.
Sean, said Toni (Team Leader is going to give me a call but till today.
****son said Team Leader is going to call but no one has called me to give me feedback.
It is heart breaking that, one person who is working at the back office is not attending to my case quickly enough as I dont matter to him or her.
NZ
Nokusa Z's update12 Jan 2017, 16:25
Reviewer Update
Good day
Thank you for sending me the above email but I am still not receiving joy as my phone is still suspended and no one is contacting me to let me know what is happening and how long is the processing going to take etc.
I am very dissappointed as no one is giving me feedback. If I dont call the call centre, no one even bother to call.
This is the service you get after you have paid up your contract. It is simple thing - change my number to prepaid but it is diffifult for Telkom mobile.
Sean, said Toni (Team Leader is going to give me a call but till today.
****son said Team Leader is going to call but no one has called me to give me feedback.
It is heart breaking that, one person who is working at the back office is not attending to my case quickly enough as I dont matter to him or her.
Telkom's replyOfficial
16 Jan 2017, 17:27Good day
Kindly provide us with the affected number so we can assist with your HelloPeter query.
We do apologise for the inconvenience caused.
Kind regards
Thabiso
(Telkom Social Media Team)
Best regards,
Telkom's reply16 Jan 2017, 17:27
Official
Good day
Kindly provide us with the affected number so we can assist with your HelloPeter query.
We do apologise for the inconvenience caused.
Kind regards
Thabiso
(Telkom Social Media Team)
Best regards,
NZ
Nokusa Z's updateReviewer Update
01 Feb 2017, 08:53Good day
My line is finaly working.
Bad service!!!
NZ
Nokusa Z's update01 Feb 2017, 08:53
Reviewer Update
Good day
My line is finaly working.
Bad service!!!