NF
Niels F
1 reviews | Active since May 2018
31 May 2018, 16:48
Simple Relocation gone sour
I'm trying to relocate and have been sitting without internet (and paying) for almost 2 months now. When I get through I get told it's "in progress". The frustrating thing is that the new place we're in already has an ADSL line installed and so there isn't any installation required, just a simple relocate. Recently when I phone 10213 - 1 - 1 - 2, I got "our system is offline replies" and now the last few days I've depleted my airtime twice "waiting for the next available consultant".
Really thought that Telkom's customer service was improving. Unfortunately I was wrong.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
11 Jun 2018, 10:24Good morning Niels
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply11 Jun 2018, 10:24
Official
Good morning Niels
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
NF
Niels F's updateReviewer Update
11 Jun 2018, 10:29Thanks Jawaad. I got through last week and it turns out the issue was my relocation got cancelled because the agent I logged it with is no longer with Telkom, that's why it took so long. I didn't get any notice of cancellation which made me believe it was still pending. The lady on the line opened a new order for me assured me it will be done soon. So here's to hoping the relocation goes through this time.
NF
Niels F's update11 Jun 2018, 10:29
Reviewer Update
Thanks Jawaad. I got through last week and it turns out the issue was my relocation got cancelled because the agent I logged it with is no longer with Telkom, that's why it took so long. I didn't get any notice of cancellation which made me believe it was still pending. The lady on the line opened a new order for me assured me it will be done soon. So here's to hoping the relocation goes through this time.
NF
Niels F's updateReviewer Update
11 Jul 2018, 08:41Wow, so I'm still waiting. This is the worst service I have ever experienced. So being "escalated to high priority" means f-all. I'm literally still paying you guys every month (3 months of free money) so that you can give me absolutely nothing. Absolutely furious
NF
Niels F's update11 Jul 2018, 08:41
Reviewer Update
Wow, so I'm still waiting. This is the worst service I have ever experienced. So being "escalated to high priority" means f-all. I'm literally still paying you guys every month (3 months of free money) so that you can give me absolutely nothing. Absolutely furious