Simple Question which Needed a Yes or No answer

I have a contract with Telkom, So after the contract was approved i was told that i will only be debited on the next calender month which was going to be double debit nothing happend then i went to telkom shop in Kempton park where i was told that i didn't have a contract with telkom as that guy checked on the Computer, i went away for a month and then i got back and received my 1st statement which showed everything and i went to kempton park again and that guy said nothing on my name except the prepaid simcards that i have with them and no contract. Ok My account was Debited on the 25th i went back to the shop and told the guy because i noticed that not the full amount which reflected on my statement was debited, so he told me to got deposit it to the absa account which i did and sent the PoP but this morning the money that i deposited was debited again the remaining so i want to know who signed up for my account to be debited twice in one calender month?, So i went Online and had a Chat with Collen Phiri who was not reading the question to understand, all he wanted was to answer the next question i had of which i only had one then he ended the chat. ******* service from him.