1 reviews | Active since Oct 2014
Simple line relocation becomes a nightmare
<p>I have been having a contract with telkom for uncapped adsl since 2013 on my number ********** 048.</p> <p>I contacted Telkom sales line on 28/12/2016 around 15:00 requesting them to relocate the line for me as KZN to Gauteng.I had to stay on the line for more than 30 mins as it was being difficult for them to locate my new physical address.</p> <p>I had to call back again on 29/12/17,again they failed to do it and they then requested to go a Telkom store so that they can complete the order because they could not complete it over the phone.</p> <p>However,after having driven for 20kms from my new place to the nearest Telkom store at Wonderpark mall, they now want me to exhibit the proof of new physical address before they could proceed.Why such a necessity was not requested by Telkom sale service on the phone or why did not tell prior that I should bring it along with me?</p> <p>Now I have lost time and money (fuel) for this.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Hi Busi,
I have not received any feedback since your above escalation (Ref number AI ********** ).
Nevertheless, I still managed to drive to Menlyn Park branch where an order was placed about the line relocation and they did not request a proof of residence like the Wonderpark branch did (inconsistency)!!!
And up until now,I have not heard a thing from Technical Team to come and sort the new line ( Order reference number ********** 66).
I can imagine LTE with Vodacom,MTN or CellC probably would have been a better choice.
Stephane
Hi Busi,
I have not received any feedback since your above escalation (Ref number AI ********** ).
Nevertheless, I still managed to drive to Menlyn Park branch where an order was placed about the line relocation and they did not request a proof of residence like the Wonderpark branch did (inconsistency)!!!
And up until now,I have not heard a thing from Technical Team to come and sort the new line ( Order reference number ********** 66).
I can imagine LTE with Vodacom,MTN or CellC probably would have been a better choice.
Stephane
In the meantime, money debited from my account for January by Telkom but still no line up until now!!!
In the meantime, money debited from my account for January by Telkom but still no line up until now!!!
My problem is still a nightmare. Still unresolved.Still awaiting Telkom to install or connect the line.Yet still nothing though they debited January instalment.
Wouldn't the least for them to do be to come on the ground, call me and analyze the situation?
And if they can't do the job and deliver the service ,why simply can't put an end to the contract we signed?
My problem is still a nightmare. Still unresolved.Still awaiting Telkom to install or connect the line.Yet still nothing though they debited January instalment.
Wouldn't the least for them to do be to come on the ground, call me and analyze the situation?
And if they can't do the job and deliver the service ,why simply can't put an end to the contract we signed?
And still up to now nothing. Nothing.Telkom just keeps quiet. What a pathetic service!!!
And still up to now nothing. Nothing.Telkom just keeps quiet. What a pathetic service!!!