Simple downgrade exposes incompetence !!!

Called Telkom to downgrade my line from 20Mbps to 4Mbps but due to incompetence my order was placed into their system incorrectly (order number ***A). This order has now resulted in my line being suspended!!!! I am left without internet!!!<br> Called Telkom numerous times kept being told \it's in the process"or it will be\"" resolved soon\"" only to find out today that it was logged incorrectly and this after a flippen week! Telkom had to cancel the previous order and logged ***A which is still not executed. How can such a simple request cause such a mess? Can someone with the ability please sort this out as I am still without internet!<br> """