<p>I am sick of Telkom's lack of service and overall uselessness. Maybe I will get some sort of service by writing a review here. </p> <p>I was broken into and ****** on the 4th of March, I then started the process of blacklisting my phone on the 6th. I was promised that I would get the ITC reference number within 24 hours. <br /> <br /> Since then I have wasted countless hours waiting in Telkom's callcenter queue and exchanging messages with your social media team trying to get this resolved. </p> <p> </p> <p>I even received a case number from your Mobile Department for the job. This case number was closed after I chatted to one of your guys there without the job actually being completed. <br /> <br /> I phoned AGAIN yesterday and chatted to someone, went through the process AGAIN and was promised an ITC number within 2 hours. Big joke. <br /> <br /> My ENTIRE claim from insurance is being held up by your incompetence and lack of service and I honestly wish I had never left my previous provider for this kind of service.</p> <p> </p>
Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number, the affected telephone number and the Mobile case number for our team to assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number, the affected telephone number and the Mobile case number for our team to assist.
E-mail address: ***
Subject line: AI***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
I had to phone in again today and by some miracle I got the ITC number from the lady I spoke to. 9 days later. Now I can finally complete my insurace claim and hopefully I never have to deal with the Telkom Mobile department again till I cancel my contract when the time comes.
I had to phone in again today and by some miracle I got the ITC number from the lady I spoke to. 9 days later. Now I can finally complete my insurace claim and hopefully I never have to deal with the Telkom Mobile department again till I cancel my contract when the time comes.
Hi Machiavelli
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Machiavelli
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
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