Simo From Telkom Who Wouldn’t Provide Me Service.

I called Telkom today 13/05/2022 and spoke to a consultant who said her name was Simo. I called yo enquire on why Telkom debited an amount less than what the debit order is supposed to be and then come back and say I am in arrears when they are the ones who debited a small amount. Simo thought it best to argue and go back and fourth with me about irrelevant queries that were long sorted by one of the managers who called me about them IN 2021 already! I requested her to view my invoice on her side so that we can go through it together and she put me on hold for about two minute only to come back and basically say no she won’t do that. I informed her I’d like to speak to her team leader as I could see that she is just determined to go back and fourth with me, she countinued to speak over me talking about how I must pay a certain amount and some other nonsense like that. I again said that I’ll need to speak to the team leader either via the phone call or she needs to give me an email address. After nearly and hour on this call that led to nowhere, Simo cut the call on me and took me straight to the Survey. Telkom’s customer service is absolutely disgusting.