SIMCARD NOT ACTIVATED IN ALMOST A MONTH AFTER BEING PROMISED IT WILL BE DONE IN 72 HOURS

I have app**** for a data deal contract for 10gb for R99 online, They delivered the sim card on the 13th December 2019. I then phoned Telkom to ask what’s the procedure now to get the simcard to be activate d they said it will be automatically be activated within 72 hours. Today it is the 09 January 2020 and the simcard is still not active. I have been phoning everyday since then and every time I am told they will escalate the matter to the relevant department and it will be active in 24hrs. How long does one have to wait before the query can be fixed? I have been patient enough and now I am thinking if maybe I should just cancel the contract since it doesn’t look like it will be resolved anytime soon. I cannot wait for a whole month for a simcard to be activated for a turnaround of 72 hours. I am really disappointed with Telkom and I am thinking maybe it was a mistake to move to it.