sim upgrade(data bundle)

Im not happy with telkom this is my case number ********** 8 logged the case on the 8th and had to call again yesterday because i made an upgrade with my contract for data bundle but the response that i got from the consultant was not helpful at all. What annoys the most you have to wait 30 minutes before you get the available consultant if customer satisfaction is like this then telkom consultant clearly don't know what they are doing proper training should be done.Quality of handling customers is so terrible i'm not impressed at all