Sim Swop on business number not done after 10 days.

Have done a sim swop on the 25 February 2019 at the Midlands mall main branch in Pietermaritzburg. i have a Telkom contract number which is ********** and i have a Telkom prepaid business number which is ********** 878. i needed my contract to be sim swopped to my ********** 878 number. the consultant did tell me it will take 3 days for the recycling to be done on my ********** 878 number and then the swop will take place. Till this day 7 March 2019 nothing has been done and my ********** 878 number is not in use due to the recycling process...This is my business number and i have lost alot of business due to customers not getting a hold of me. i am dissapointed with Telkom service. i pay you guys close to R3000 a month for all contracts and landlines. its time i move if i this is not resolved asap. you can contact me on ********** as nobody else is able to help me. have tried the store, called the centre and still i cannot reach the right department.