BM
Buke M
1 reviews | Active since Jan 2010
07 Sept 2018, 12:25
Sim swop not activated, a week later!
went to the Telkom store in Rosebank on Friday the 31st of August for a sim swop. A week later, Friday the 7th of Sept, the new sim cards have still not been activated. I have been to the Telkom store at Mall @ Reds (Centurion) during this week and still not helped. I have contacted the help centre several times on Monday, Thursday and Friday and all I get told is that the matter will be escalated. On Friday the 7th, a guy from the Help centre ( ********** ) called Godfrey promised to get the consultant who helped me at the Rosebank store to call me and sort out the issue, 4 hours later Ayanda from Rosebank has not called me and customers cannot call the stores directly.
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Buke M's updateReviewer Update
10 Sept 2018, 11:35Need the issue to be sorted. Also, I need my account to be credited with the amount for all the days that the SIM cards have not been working. Thus far, I have not been able to use the data/sim for 10 days. So why should I be liable to pay for a service that was not provided by Telkom.
BM
Buke M's update10 Sept 2018, 11:35
Reviewer Update
Need the issue to be sorted. Also, I need my account to be credited with the amount for all the days that the SIM cards have not been working. Thus far, I have not been able to use the data/sim for 10 days. So why should I be liable to pay for a service that was not provided by Telkom.