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shimane K

1 reviews | Active since Jul 2013

21 Apr 2015, 10:32

Sim swop/ no sim cards.

I went to a telkom mobile store in sauer and main streeet to perfom a sim swop as my sim card was giving me problems. the lady was not helpful and sounded like she doesnt know what she is doing. she told me to go buy a sim card as they do not have sim cards at the Branch. it is not my fault or duty to look for a sim card. as a service provider they should have to made sure they recieved enough stock from thier supplier. This is an inconveinance to customers. i am not happy with such service.. its BAD!!!!!!<br> <br> please contat me on ***

0
Replies (1)
Telkom
Telkom's reply21 Apr 2015, 10:45
Official
Hello shimane@23,

We tried calling you on the contact numbers provided, but both are engaged.

Kindly note that we have escalated this matter to the Marshall Town Exchange Store Manager for urgent assistance. Feedback will follow. Ref: SM105364

Apologies for all inconveniences caused.

Kind Regards
Tebogo Nash
Telkom Social Media

Best regards,