DK
Dawie K
1 reviews | Active since Dec 2016
22 Dec 2016, 14:52
Sim swop issues
<p>My cell phone was ******. Immediately after discovering this, I phoned Telkom's call centre to block the sim card. The call centre agent advised me to do a sim swop with Telkom. I went to a store in Cape Town to do the sim swop, but the consultants could not assist me ( no sim cards in stock)and referred me to another branch. Can you believe it- at branch no 2 they could not unblock the sim card. Neither could the call centre agents!</p> <p>The outcome of this relative simple procedure is that I am still without a sim card. A call was logged and I have been informed that I should possibly be able to do a sim swop on 4 January 2017. Can you believe that such a simple procedure will now take longer then what it will take an open heart surgery patient to recover from stents being put in.... RIDICULIOUS!!!! This means that I will go on leave unable to use my phone or do internet banking.</p> <p>During this whole ordeal, no one ever apologised for the inconvenience caused, hell this is way worse than an inconvenience, Telkom should hang their heads in SHAME! Clearly the staff at the branches in questions attitude just portrayed what they really think of their respective clients. This is the thanks I’m getting from Telkom after being a loyal customer for the past years.</p> <p>BYE BYE TELKOM, HELLO VODACOM, CELL C, MTN or Any other NETWOR****!!!!!!!!!!</p>
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Replies (3)
Telkom's replyOfficial
23 Dec 2016, 08:30Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply23 Dec 2016, 08:30
Official
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
30 Dec 2016, 10:39Hi DawieKriel,
please be advised that as per case:***6 your number has been resumed.
your query will be closed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media
Best regards,
Telkom's reply30 Dec 2016, 10:39
Official
Hi DawieKriel,
please be advised that as per case:***6 your number has been resumed.
your query will be closed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media
Best regards,
DK
Dawie K's updateReviewer Update
24 Jan 2017, 15:51Today, after 35 days, Telkom is still unable to resume my cell number that I requested to be stopped when my cell was ******.
Telkom contacted me late in December 2016 to inform me that the line was resumed. This was not the truth - the line has never been resumed.
I have escallated the issue to a Team Leader, Mr Bongani Nkuna, who promissed me to try and solve the problem. Unfortunately this was just another empty promise. He does not even reply to any of my e-mails. which really shows what telkom managment think of its customers, just not interested in assisting a patron with a simple query.
Today I tried to get to speak to the Manager of the Call Centre. Unfortunately his/ her identity is protected.
Is there ANYBODY in Telkom who can assist??? Surely it could not be so difficult....or is it only your Accounts Department that still functions??? If this matter will not be resolved I will unfortunately i will to refer this matter to the Customer Consumer Protection Agency whom will swiftly deal with such utter incompetence.
If this fails, I will join CELL C, and allow them to buy out this decrepit TELKOM contract which i'm paying for and not enjoying any of the benefits.
No excuses, No Stories, RESULTS... I WANT RESULTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DK
Dawie K's update24 Jan 2017, 15:51
Reviewer Update
Today, after 35 days, Telkom is still unable to resume my cell number that I requested to be stopped when my cell was ******.
Telkom contacted me late in December 2016 to inform me that the line was resumed. This was not the truth - the line has never been resumed.
I have escallated the issue to a Team Leader, Mr Bongani Nkuna, who promissed me to try and solve the problem. Unfortunately this was just another empty promise. He does not even reply to any of my e-mails. which really shows what telkom managment think of its customers, just not interested in assisting a patron with a simple query.
Today I tried to get to speak to the Manager of the Call Centre. Unfortunately his/ her identity is protected.
Is there ANYBODY in Telkom who can assist??? Surely it could not be so difficult....or is it only your Accounts Department that still functions??? If this matter will not be resolved I will unfortunately i will to refer this matter to the Customer Consumer Protection Agency whom will swiftly deal with such utter incompetence.
If this fails, I will join CELL C, and allow them to buy out this decrepit TELKOM contract which i'm paying for and not enjoying any of the benefits.
No excuses, No Stories, RESULTS... I WANT RESULTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!