1 reviews | Active since Apr 2018
Sim swop
My name is Mfanafuthi Msimanga I have experienced a bad service at the Telkom store in Clearwater when I was trying to do sim swop,the white guy who was helping was very rude. I mean he was supposed to explain it to me that if I don't have a proof of address, they can't help me. My problem is that I do have the address as I get all my statements and billing documents via email. It means that I can't use new phone because they refused to help me, I have five other accounts with Telkom is this the way you treat customers. Maybe I must close all my accounts and take my business somewhere.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
We so sorry for your bad experience at one of our stores. Do you have a name of the person you dealt with and also the date and time so that we can be able to take this incident further? And also did you speak to the branch manager and if yes, what happened? Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
We so sorry for your bad experience at one of our stores. Do you have a name of the person you dealt with and also the date and time so that we can be able to take this incident further? And also did you speak to the branch manager and if yes, what happened? Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,