Sim swap worked immediately

Great service from Bongumusa (I hope I got his name correct) from Game City Telkom with my sim swap, he was very courteous and helpful and my sim card worked immediately afterwards. Not so great experience with MTN with a sim card that was supposed to be Rica'd over 2 weeks ago that's still Rica barred and the store from the same shopping center couldn't even help me because I didn't have the sim card even though I had the number with, they couldn't even call the call center to find out what the sim number is because the card is active on the network, why am I not surprised. Well done Telkom ?