SIM SWAP TAKING TOO LONG- INSURANCE CLAIM A NIGHTMARE

I lost both my phones on Tuesday, I called telkom to blacklist the phones. I went to a telkom store on Wednesday morning to do sim swaps and also to put in an insurance claim. I was told that i need to call admin plus (to my surprise since i am debited by telkom). I did so at the store, the line keeps ringing until it gets cut off. Well, to date, i still have sim cards which do not work, i called telkom and apparently the "back office" still has not processed the sim swaps. So my business is affected as i cannot be contacted or do banking without my phone numbers. This is frustrating me, a lot