Sim Swap Taking A Month ( Not Done)

The Telkom staff are very smooth when they want you to get on contract with them . I like the brand which is okay. But Customer service is **** poor and the attitude they are showing at the shops is appaling. I lost my phone on 9th Sep 2017 , blocked it the next day. Purchased a full handset price at Edgar's and. Went to my Telkom shop where o needed to get a sim swap. Now the saga goes.

1. lady convinced me to get a new contract with a Sony XZ 2. She. Could not action the aim swaap cause she already put down the order 3. I canceled the order after thinking about it. 4. The sim swap is R35 5. They told me I need to wait 72 working hours as they are raising a case. 6. After a week went to the shop And still there's nothing they can't do as they are not owned by Telkom. 7. same lady who fished me for a sale told me thy can't do anything When I asked for complaints dept. she refused. So tommorow. Recording the whole conversation. To present it to consumer court.

Poor Telkom