Sim swap not registering

<p>So what happened is i lost my simcard on monday(17th) and i am using prepaid sim on telkom..on wednesday(19th) i went to the telkom store in brits mall to go and do a sim swop..so the girl there helped me and se said that the swap will activate immediately...that friday(21st) the new simcard still didn't work so i called the girl at the store to check for me so she told me that she made a mistake on the system and that she typed in the wrong number that was on the new simcard...after fixing that she said i must check the sim regularly for activation...after 2 hours i called her again and she said she doesn't know what's going on and that she thinks the new simcard is faulty and that i should go back to the shop so she can sort this out...after doing that she was not there and consulted another guy to help me so he told me the request is already through and he cannot cancel it nor register a new sim so he said i must wait till tomorrow and if the simcard is still not working i must call him and he will check for me..so the next day(Saturday 22nd)i called him and he said he is busy working on the problem and he will call me back if it is fixed and working...he never called me..so i decided to call him and find out whats going on and they never answered the phone for the rest of the day so i phoned telkom helpline and they said the request is there for the new simcard and that they can't do anything to help me and that i should wait till the new sim activates....its now MONDAY(24th) and the new sim is still not working.... i'm frustrated and don't know what to do</p>