SIM SWAP NIGHTMARE - PATHETIC CUSTOMER SERVICE

It is now day 6 since I made my sim swap at the store in Pavilion but the sim is still not working with the message no service/ register failed. I lost my phone on sunday and attempted the sim swap immediately but to this date I still cannot receive calls, make calls neither send or receive messages:( I have gone to the same store twice now in a week and they keep telling me I owe R0.00 like whats that got to do with making a sim swap???? I then went to the store in Park Station (Johannessburg) the same thing was said and now my other telkom number has been suspending like what the hell is going on? I cant use both my telkom numbers yet I am not owing neither have I once missed payments on my data/mobile contracts...at the end of the month Telkom is expecting me to pay for such a service? yet I cannot use their services and on the other hand I am losing on my business and opportunities and even serious matters as I am currently not reachable for 6 days in a row, this is very unacceptable its a big mess. I am trying to track my lost phone and I cannot as apple sends messages for authentication which I cannot see coz my network carrier has just on its own or some *********** staff member decided to suspend my services for no reason. you are ****** costing me so much yet I am not owing you anything, you're a disgrace.