Sim Swap Issues - Used it for 7yrs

To whom it may concern

My name is Shareen. Community Leader From Alexandra and Ward 108 Committee under portfolio - Youth Arts and Culture.

My phone was ****** on the 30th April. In the process of blocking my cards and getting sim swap, the only one I couldn't do was with Telkom. Reason being that my sim card was bought from the streets and is registered under the person who is selling these sim cards.

However by the time I was supposed to do the Sim swap Telkom had been offline for two weeks for a system upgrade and it was now my several times going back and not getting any assistance including using money to go to Alex Mall including the fact that I had to go only on my off days. It's so unfortunately that where I work we don't have a Telkom.

However I eventually went back n now Telkom was now able to do sim swap that's in a period of three weeks and m even scared that I will lose my number to date. I was told that I've been using for 7yrs. I had been advised that I would need to answer certain questions to prove that this is my number. With the information that I had given them according to them it is not accurate and I asked had I have been assisted sooner I would be able to give u all the information u need accurately so and funny enough I had gone several times to prove and show m no ***** and I was treated like a ***** as if m a ******** even after asking for their head Office contact details instead they gave me their Areal manager Marry Lamula number who I had contact and was no help to me and explained that they had to follow protocol because I wanted to do an affidavit as well.

I went back again with my bank statement that shows my last recharge and screenshots of the people I've been last in contact with still just to prove that it is my number including my WhatsApp profile picture it's myself and daughter and after their manager said she can see it's my number the only problem is that I dont remember my remaining balance in my account and she wrote me the address of the head office after insisting that I need contact details of the head office.

Im so sadden to think how now I also used this number for my business for many years and my community work, my credentials etc m willing to do whatever it takes to get my number back.

I bought this number under emergency not knowing that I'll end using it for 7yrs of my life.

Please assist, yours truly your help shall be highly appreciated.

Shareen *** My Facebook account: Shareen Share Scheepers Youth org: Make Us Models Academy + Youth Matters As reference. Thank you Delivery has failed to these recipients or groups:

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Thu, 22 May 2025 06:48:40 -0700 (PDT) MIME-Version: 1.0 From: Shareen Matangi <***> Date: Thu, 22 May 2025 15:48:27 +0200 X-Gm-Features: AX0GCFvhuoyQJD0HAs_HFVds1Kl0-Zw5d75IeCfzvfiRHKiPpFXqbWEK2iHh5xU Message-ID: <CAAxp1+0LPmoahC21oCaUs9-SM6-J6hfvF=***> Subject: Sim swap Issues To: <***>, <***>, <***> Content-Type: multipart/alternative; boundary="***b9bd5e" X-TM-AS-ERS: 209.85.208.53-127.9.11.1 X-TMASE-Version: StarCloud-1.3-9.1.1***2.000 X-TMASE-Result: 10--15.754200-5.000000 X-TMASE-MatchedRID: AD+IC4rSqEyOMNuEwmB+Y2tb6g77Ao/jKvNEkxslsKjScls/mU+NmY6x k7MkicfLdlVyTJ2hYdw1vjy3n9Ouku+agDUeCOYisJkLi7ya1Ez6nDMlchq1MUJihPDkzFSItk5 AJDC2NoHgHN+/u5EkmXfJG9vQ0JkV0eSw***zzTvFKzqvXbIwVkIp2pwQ814LXi2lvc4DbgVy88 izN8HW5d0puICvwfIxFDlmJxYtJer95nwylIFmBfsIi69TyJoLg0x6gKuQH3Q9qPRXA+fYtfjm0 0LDPWn9UirYGEkpvVrnpBh78od5miY4lVZxDSwZ4WMcbQqR5OEMURirZdd3aYyeZbfZS0np9OHl kbnWpEs47sip5psYAjtdQuNtsNWY0fGmSFwMOmQQlvmATGX2SCh3g1nRJyiyVOsArgdRnYf408l VR+/ljJI2w9ZU1f6eqonS1IlGcFZ93ocDP/yHSGNz30pjQR3yo4NJa7SjFsqSvvTn2K9See2bIS /HALlkOSPvYuLmMRKN4P4XksxlV/7YqrPQv9vF5niL7fqNiFsh4WWPHpPFysXWNp5r0H3OE9TtU xuDbqpdMKj8HglrVtiabm4cjTJfftwZ3X11IV0= X-TMASE-SNAP-Result: 1.***-0-1-22:0,33:0,34:0-0 X-TMA****GENCLOUD: b74b099c-4***-b1d5-***fb4be-0-0-200-0 X-TM-RISKAI-PTN-VERSION: 1.18.0+***9.a745d91 X-TM-RISKAI-MATCHEDFID: WyJGSUwwMDIiLCAiRklMMDM2IiwgIkZJTDA0MCIsICJGSUwwNDEi LCAiRklMMDQyIiwgIkZJTDA3NyIsICJGSUwwNzgiLCAiRklMMDgwIiwgIkZJTDA4MSIsICJGSUw wODFOIiwgIkZJTDA4NSIsICJGSUwwODciLCAiRklMMDk3IiwgIkZJTDExMiIsICJGSUwxMzciLC AiRklMMTk3IiwgIkZJTDE5OCIsICJGSUwxOTkiXQ== X-TM-Deliver-Signature: BBA4252DE5D***BE110CE742B X-TM-Addin-Auth: ctsxShYwSpInC5MIvIEV7qg4nYBOc495B+r0G2i0eqf8g6+Y5O4sroHbprB 9gKjT6DPDwy/B/2WDwzW03oqta9Yg0Kee8m+YERHKEiE/6KWb/cHyqzA9vtrmZZo0ix6Jx8NwCO yygN0Y1N+fxr/oZs7+EIEymHP9PPLvLZlqVQA+fjNS71b/gZzmAaJCjZo6np46QjtvExpuoEQ4R 9rFWeBc1y9JgM3jAupO45cK1ooBrTHQl3gx2dirHYhs8CSTaSFlb5266tsGk2gkrF4mUJtryR7k v7oBlndvvypV09UMF+fvNNITXHz+z5SaRqRVu2pwJEW6sRfaEtFRUq7R9w==.T9qPeY2KdUPwGm YOa0tf0t4EH50E7xzdWNmE+UTnxCEExH3vNAWHjLqYuJdRVJSxJZxAh6hUUX7QhTPma1oHMxFDx YCsgNwpoUcrp1cMDkN+WksI3kNWbrqgOdkk2YUSX2Cr4ZD+Pn4KNxPgatxuwJm7mFzSVWQmBoGl LvfkDxnDpma***c27EIwbi3X5pgQUN8vTcrjdG9Sk8z2cwNqw6aq5vxcn6ATjMERZ4hqmIUwvmV /s1miY+Vsq5wHbfTNnite0F7pIDMhygyByyl2A5ROD3xaN6PL4wn0DUp0Z8zA7now4xvFJbbt6D VmRzTqN+F3p7U0HbjJUkb05d2Icg== X-TM-Addin-ProductCode: EMS Return-Path: *** Hide quoted text

---------- Forwarded message ---------- From: Shareen Matangi <***> To: <***>, <***>, <***> Cc: Bcc: Date: Thu, 22 May 2025 15:48:27 +0200 Subject: Sim swap Issues

To whom it may concern

My name is Shareen. Community Leader From Alexandra and Ward 108 Committee under portfolio - Youth Arts and Culture.

My phone was ****** on the 30th April. In the process of blocking my cards and getting sim swap, the only one I couldn't do was with Telkom. Reason being that my sim card was bought from the streets and is registered under the person who is selling these sim cards.

However by the time I was supposed to do the Sim swap Telkom had been offline for two weeks for a system upgrade and it was now my several times going back and not getting any assistance including using money to go to Alex Mall including the fact that I had to go only on my off days. It's so unfortunately that where I work we don't have a Telkom.

However I eventually went back n now Telkom was now able to do sim swap that's in a period of three weeks and m even scared that I will lose my number to date. I was told that I've been using for 7yrs. I had been advised that I would need to answer certain questions to prove that this is my number. With the information that I had given them according to them it is not accurate and I asked had I have been assisted sooner I would be able to give u all the information u need accurately so and funny enough I had gone several times to prove and show m no ***** and I was treated like a ***** as if m a ******** even after asking for their head Office contact details instead they gave me their Areal manager Marry Lamula number who I had contact and was no help to me and explained that they had to follow protocol because I wanted to do an affidavit as well.

I went back again with my bank statement that shows my last recharge and screenshots of the people I've been last in contact with still just to prove that it is my number including my WhatsApp profile picture it's myself and daughter and after their manager said she can see it's my number the only problem is that I dont remember my remaining balance in my account and she wrote me the address of the head office after insisting that I need contact details of the head office.

Im so sadden to think how now I also used this number for my business for many years and my community work, my credentials etc m willing to do whatever it takes to get my number back.

I bought this number under emergency not knowing that I'll end using it for 7yrs of my life.

Please assist, yours truly your help shall be highly appreciated.

Shareen *** My Facebook account: Shareen Share Scheepers Youth org: Make Us Models Academy + Youth Matters As reference. Thank you