Sim swap issue

It's so heart breaking how telkom as a big service provider give such profound poor service.I did my sim swap on Monday 26 April 2021 but till today my line is not working. No network. I went to telkom store they keep telling me to wait prior they further escarlet it. It's so disappointing its my work sim card. Cell it's just two hours to activate it. I regret being a telkom user surely. This service provider used to be good but not anymore.Please resolve my issue telkom this is not right. The sim card we use them for work and if you take 3 days to 4 days it's killing someone.