sim swap impossible with telkom mobile

I got a new device that works with a micro sim , I bought the new sim and called Telkom mobile on the 21st of September ,asking to do the sim swap for me , every time I was told that they will send the request to technical office ,this went on until today ,I was told that I MUST go to the nearest TELKOM MOBILE store ,witch is 126km from me and I must go trough a tollgate of R75 meaning 252km +R150 Toll gate to activate a 99c sim card ,Telkom mobile will never be able to keep customers in small areas where there are no mobile stores if this is the case , pathetic ,what is the use of a call centre then , u need to call hang on for 20-30min just to be told that it is not Telkom Mobiles problem and to go to another service provider that can assist