LI
Lorenzo I

1 reviews | Active since Feb 2016

29 Mar 2016, 10:47

sim swap failure

Good morning<br> <br> Unfortunately my cell was ****** on 18th. Called the call center to block. Easy<br> <br> Then came the headaches. Called into the call centre on thursday 24th wa stold due to system issue cant assist.<br> Went to n1 on the 26th. Same issue. Was told because one of the contracts were a business landline attached a simswap can only be done by telkom business. Cool. Give the call centre a call and they keep telling me they cant put me through they can only email them. <br> <br> So i wait.<br> <br> Please help me i need the contract number. Ive even included the new iccid number in the call.<br> <br> Please call me back. I was on hold for an hour when i got cut off after being placed on hold. By the way. You need to tell yhe call centre agents that Abaya has a 1 hour limitation on call timings so it will cut you off after an hour. Wasnt very pleasant experience. Felt like my cell was ****** then you guys stole my number...<br> <br> Please call me back on ***. Mrs BA Isaacs.<br> <br> The number im trying to sim swap is ***.

0
Replies (1)
Telkom
Telkom's reply29 Mar 2016, 11:22
Official
Hello al050513,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,