Sim Swap fails

Telkom , I have pleaded with them even offered to bring in an Affidavit or for them to call my father. My father is admitted in hospital high care and his phone was ****** fast forward he was later moved to Medical and we bought him a phone with a new rica sim card and now we want to do sim swap and Telkom is refusing to assist us, they want him personally 😢. My dad uses the number for banking apps as well and now we are stuck basically he cannot do anything without his number. They told us we can use whatsapp number to do sim swap only to later find when I called again that their whatsapp is not working and went inside the store in Durban Galleria even after explaining they said they need him, only god knows how he will get there. Boycot Telkom as you might in future have a problem if you lose yur phone with their card and are unable to do sim swap. Network suck and I am disappointed 😞