Sim Swap Complain, Very angry client

I'm a very frustrated client of Telkom, I called the call center to blacklist my ****** device and fearly my number *** was suspended which is fine, I then went to a Telkom store in Vaal Mall to for a sim swap, I was then told I can't because my number is suspended and only call center can unsuspend it, they took my number and later I received a call, the guy cut off before we could even talk, I then called and spoke yo someone who told me mu number is fine I can go and do a sim swap, went back to Telkom Vaal Mall, they couldn't assist because the number is still suspended, I was very angry worse of them all the lady who was assisting me was very rude, at some stage she took her phone and called I think it was call center I don't know because I just heard the music, I told her to cancel everything because she's not even telling me if she's assisting or what, her response to me was can't you hear the music that I called, I used my phone to assist you and you tell me to cancel, I was very furious and left the store, why was she using her own resources while Telkom have their own resources I don't know, I kept calling the call center so many times and each consultant is telling the same thing that their escalating to the team leader or the manager, I think the fourth consultant is the one that gave me the CASE number 34 815 80 again with the hope that this time I will get assistance.

Can someone from Telkom tell me how long does it take to unsuspend a number, I know you guys are working from home but close to two weeks talking to different people and not be assisted is ridiculous, that number is my main number that I'm using even for my banking and everything, I must have it back.

Telkom must please resolve my query URGENTLY.

Thanks Prince ***