Sim Swap

Hi, my name is Siya. I went to Telekom stall in Protea Gardens mall to get a sim swap and when I got there, the consultant told me that she does not have a computer and she told me to go to Protea Glen mall. I then proceeded to go to Protea Glen mall and when I got there it was around 5:30pm and I asked to get a swim swap and the consultant told me that their DSV is down and that they cannot help me. My problem is that when I walked in the consultant was happy to greed me but when I said I was there to do a swim swap her attitude changed and she told me that the DSV is down. My frustrations with this is that my life is depended on my number and I cannot perform important things in my life let alone communicate with the people in my life therefore Telkom is making my life difficult to perform simple things. I want Telkom to look into this and that they should highlight the importance of making sim swap for their clients as they are making it extremely difficult for us. This is my last attempt and I am about to port to another network