Sim Swap
My name is Lerato Mareka and about 2-3 years ago I bought a Telkom mobile sim card under the number: *** from a vendor. She took my ID and registered/ RICA’d the sim card or so I thought.
I lost my cell phone on the 21 July 2021 and I need to get a sim swap done. I went to your Telkom store in Rosebank and was advised that the number is not registered under my name. I am a client and I am not sure what you policies are, however I cannot be held responsible for what I thought was a registered Telkom Mobile official. This entire time I have been under the impression that the number is registered under my profile. Your Telkom Mobile stores seem very aware of this problem but what are you doing about it? I am told there is nothing I can do to get the number back and this is very disturbing to say the least. Please consider the below points and understand why I sent this email.
1) All my contacts and personal information is linked to that number. 2) Money was transferred to my cell phone number as a e-wallet and I refuse to believe that my money is gone. 3) My GMAIL account is linked to that cell phone number and it requires authentication from that very number. I am unable to login, reset or obtain any of the information I have gathered on the account for the past 10 years. 4) I have emails for interviews, my rent statement, my CV and other personal information.
NB: I have not seen a single advert or warning from Telkom advising the nation not to buy sim cards from vendors, how else is the public suppose to know that there is a conspiracy going on? How was I to know that the person registered the sim card on their name. why is Telkom allowing so many people to have access to your systems? How many other client are in my position and will have to start from the beginning because your company failed to protect us? I have been using that number for a while now and I am not willing to get a new number, I need my number back. I have no means of contact for you to get in touch with me so please use the below details. You will have to find some way to register that number under my name, I refuse to let this go.