SIM SWAP

<p>Its bee three months of back and forth trying to do a sim swap as we lost a company 3G Card.</p> <p> </p> <p>On loss we were advised at Telkom Cavendish to immediately block the line and was gven the landline in the shop to make the call to their call center.</p> <p> </p> <p>Further to that we were advised he director needs to phone the call agent to give them instruction to swap.</p> <p> </p> <p>This was done in the month of May and she ws told they had created a billing and one needs to go in a shop and finlise the swap and get the 3G Card.</p> <p> </p> <p>On visiting Cavendish the lady informed me they cannot do anything as the system would not allow her to process the swap. And further told the director has to call the call center to aks the to unsuspend the line.</p> <p> </p> <p>I have visited CAVENDISH more than 8 times trying to sort this out.</p> <p> </p> <p>We get told on the call center to go in all is sorted when we get there its the same story they cannot help us.</p> <p> </p> <p>My director had to go to telkom in Jhb geensquare and was sold an unrica'd sim card that we had to take to CAVENDISH to have the 3g SWAP complete.</p> <p> </p> <p>Cape Town director has been to long beach three times same issue - they cannot help.<br /><br /></p> <p> </p> <p>3 months no use of card Telkom still charges our account </p>