sim swap

yesterday my phone was ****** am on contract, I bought a new sim<br> card and Rica it and wanted to do sim swap but at the call centre<br> was told I cannot do it over phone, that I must go to the nearest<br> branch to do that, am staying in modimolle my nearest telkom is<br> Mokopane, and polokwane or pretoria of which all over 100 kms<br> from my place, I find this unjust does telkom expect me while I<br> have lost my device to incure other cost just for simswap, I must<br> pay nearly R 400 in total cost just for sim swap for a phone I have<br> paid over 4 years? it was better if a person from those center call<br> Me and assist with that and deduct the amount from my account<br> as it already a day light ******* as other companies does sim swap<br> free and easily. please do find a way to assist me as loyal<br> customer, I refuse to go nearest branch and pay transport cost as<br> well as sim swap amount just for a simpler thing. now I understand<br> why a customer can pay for worst service billboard so service are<br> not on at all.