Sim swap

Today I phone the 8ta/ telkom mobile store in eastgate to find out if it would be possible for them to do a sim swap of my existing number with them as my sim is no loneer working, in addition I wanted to know if they would be able to assist me with 2 additional linked sims to the same number. The lady advised me that I will need to come in to the store and promptly put down the phone with no polite goodbye.<br> <br> I then phoned back to find out how long it would take for me to be in store to handle this and she advised 20min or so.<br> <br> When I reached the store at round about 3:45 the lady assisting with the placement of the people in queue was also not the friendliest and most helpful I have met. Regardless of this I asked about the new sim for my existing contract and she advised me that I need a proof of residence and my ID. I informed her that I am an existing customer with 8ta and would just need a new sim with additional sims on the same number. With this she notes I will still need my ID. I asked if my drivers licence would be ok and she said only an ID would do, I asked if my ID was lost or ******? Then and affidavit from the police Is needed. This is horrid service!!!!