Sim swap

On 16 November 2017, I successfully ported to Telkom after buying a sim at the Southgate branch.

I then lost my phone this month, along with the sim, so my girlfriend took out a contract for me at the Rosebank branch two weeks ago. Before signing the contract, we specifically asked that my old number ( ********** ) be used as the contract number. We were told it will be done. To my surprise I got an sms confirming the number for the new sim and it was a new number. We went back to the Rosebank branch and they advised that they would log it and we would be contacted. Three days later, no call, so we went back and were advised that it was escalated and should be done by this past Saturday. On Sunday I still had the new number so I went to the Southgate branch to just buy a sim, do a sim swap and forget bout the contract. To my shock, I was told that the 061 number is not on their system. So they would log it and they will call me within 72 hours. Today is Wednesday and I paid them a visit. They told me they have escalated it. When I asked about the turnaround time, I was told that there isn't one and that I cannot speak to anyone from the the people they escalated to. They said I just have to wait until it's done and that they can't assist further.

How on earth does a number just vanish into thin air and no one can do anything a out it? I was using that number for a two weeks before I lost the sim. Then asked for the number a week later and suddenly it's no longer on the system so I can't do a sim swap? Pathetic. Now I have to buy a new sim and change my number at work, the bank, with family, friends and accounts. How inconvenient!!!!!!!!!