MM
Mdu M
1 reviews | Active since Sept 2017
25 Sept 2017, 16:41
sim swap
i had an mtn number on prepaid then swicthed to telkom contract. its been 2months having the contract with no issues just network problems at certain areas. i lost my phone 3 weeks ago and went to a telkom dealer to do a sim swap. i was helped by an some one who is still under training and ended up doing the transaction wrong. till to date my number is not working anymore the sim swap is blocked being telkom fault. i tried all the nearbouring branches all i get is that its technical error which can't be resolved can anyone assist me please i am without a phone currently relying on a borrowed one
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Telkom's replyOfficial
27 Sept 2017, 15:05Hi mdu-kaybee-mnguni
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply27 Sept 2017, 15:05
Official
Hi mdu-kaybee-mnguni
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,