Sim not working

Integrated data sims sent to Telkom's ADSL customers March 2016, are not working. Online activation by client gets no SMS confirmation as promised. 10120 fault reporting is of no help as I get transferred to mobile department continuously but this is not a mobile sim! Fault reporting staff very quickly informs customers to go buy a ****le for R300+ for the sim but when you put the sim into a Telkom rooter in doesn't work so a ****le won't fix this problem. Telkom's own chat site for customers shows everybody needing help and advise how to get this 'FREE' sim working but no one seems to be able to help especially not Telkom .