Sim not active for 36 hours so far - no assistance or help at all

Now I am fed up - AGAIN. I just left the Telkom Centurion (next to Game) store before I ended up swearing and being ugly to employees who do not deserve it at all. My phone was ****** Sunday evening (4 Nov) while I was sleeping. I called your brilliant call centre (not at all) and spoke 50 minutes to Tebogo. Tebogo stated that she can ONLY blacklist my phone and that she needed a cell number to send my blacklisting number - this is my first complaint. How the hell??? My phone was ****** and now you need a cell number? She also stated that she can not assist me with any of my other requests and that I must go to a store - one of the requests being a proof of blacklisting or proof of ownership. I visited the Telkom Centurion store (next to Dischem) yesterday (5 Nov) afternoon. I did a sim swap, I received a new quote for my insurance and that is it - I asked for a proof of blacklisting, he said the call centre must help me. I needed a proof of ownership whereby the employee stated that my Huawei P10 is not even on his system. The employee gave me my sim card, and told me it will be activated immediately. Got home - nothing. Woke up this morning - nothing. Phoned the call centre again for 30 minutes at 2pm today (6 Nov) whereby she made me do a few settings on the phone. It still did not work - she told me to go to the store again. And here we are now. I just got back from the store where Dorothy 'assisted' me. She checked the system and told me my sim is pending. I asked why she said "I don't know". I asked her again if anyone will ever be able to assist me at Telkom. She went to the ipads and requested I gave her a number for the agents to call me back - once again, people, how must I provide a number if I do not have a phone or working sim? She requested a call back on her number. There I was told to take a seat. I took a seat for 30 minutes (I used the free wifi so I know) and no one called back. I asked her when they will call, and if I must just sit there until midnight whereby she rep**** "they will call eventually". So here I am Telkom. My boss is overseas on business and I am a social media manager. Whatsapp is her only way of communicating with me and I can't access Whatsapp without a pin. Whenever I ask a call centre agent to speak to a manager, they just say "we don't have a manager available right now". I want to cancel my cell contract, with immediate effect (not a 21 day waiting period). I will pay the device fee, but I WILL NOT PAY THE CANCELLATION FEE as our lack of client service and infringement on my basic human rights is causing this cancellation. I have been dealing with My Broadband on my ADSL blacklisting as well, and they published the article this morning. I will be contacting them again with this new info as well - https://mybroadband.co.za/news/telecoms/282473-telkom-customer-blacklisted-after-failing-to-pay-cancelled-account.html?fbclid=IwAR1_Z7vXXnnIV2lCERlT7iklvv_bXAE-4jAteJ3uh44AmS2baLuvvDqvS-M