NN
Nompu N
1 reviews | Active since Jan 2017
26 Jan 2017, 11:59
Sim not active and Wrong delivery Received
<p>I am very disappointed with Telkom. It appears that I am better of with Vodacom. I ordered two devices. received one correct and the other is incorrect.</p> <p>The correct device's sim has not been activated. After numerous attempts to get this to work, still no action.</p> <p>Called call centre and was on hold for an hour with a number that is not telkom's (airtime charges that I will not recover)</p> <p>I have been told that they messed up with the sim and it should be working in 24 hours. Still not working 40 hours later.</p> <p> </p> <p>I need the wrong device collected and the correct one delivered. No one has called me to action this. Again, the call centre is completely useless. They have been sending me from pillar to post.</p> <p> </p> <p>I am cancelling both contracts.</p> <p>I imagine this will be a struggle because everything else has been so difficult.</p> <p> </p> <p>Biggest Regret!!!!</p>
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Replies (2)
Telkom's replyOfficial
27 Jan 2017, 10:19Hello Nompu_Nhlapo
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply27 Jan 2017, 10:19
Official
Hello Nompu_Nhlapo
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
NN
Nompu N's updateReviewer Update
27 Jan 2017, 13:10When will they contact me?
I want to cancel all contracts with Telkom. I can not accept such poor service for the amount of money that I am committing to you.
The fact that no one knows how to handle my query, no one (for 5 days) was able to tell me which call centre sold me my contract? The fact that I can't even have their contact details to have this sorted out, is a further testiment to what a bad decision signing up with Telkom was on my part.
I have never received such poor service from a service provider... and I have never entered into an expensive contract as this in my life.
You would do well to ensure that you email me (as I don't have a phone thanks to Telkom) so that this can be resolved immediately.
NN
Nompu N's update27 Jan 2017, 13:10
Reviewer Update
When will they contact me?
I want to cancel all contracts with Telkom. I can not accept such poor service for the amount of money that I am committing to you.
The fact that no one knows how to handle my query, no one (for 5 days) was able to tell me which call centre sold me my contract? The fact that I can't even have their contact details to have this sorted out, is a further testiment to what a bad decision signing up with Telkom was on my part.
I have never received such poor service from a service provider... and I have never entered into an expensive contract as this in my life.
You would do well to ensure that you email me (as I don't have a phone thanks to Telkom) so that this can be resolved immediately.