Sim not activated and no feedback

Took delivery of my mobile wifi on 04/03. Delivery note stated that it would be activated within 24 hours. Didnot happen. Called the call centre, said wait the whole 48 hours. Nothing. On Monday called the call centre, agent said that the sim was not activated and that I must call the following day when the sales department will be opened and have them manually activate the sim. On Tuesday I spent hours on the line to various telkom numbers 101210, 10213, 180, chat, etc and finally I get agent Faith from Durban, she was not in a position to assist so I asked for her team leader - Lungi - who gave her some advice to give me - and did not bother to come to the line to speak to me even though I insisted that I speak to her. Eventually agent Faith got Sifiso, another team leader who said he will assist and that the activation will happen this afternoon. Well it did not happen. So back on the line calling all those numbers and nothing. So here I am four days later waiting for my sim to be activated. I normally recommend Telkom to people but I will not be doing so in future. All i want is for my sim to be activated.