Sim not activated after 3 weeks

I received a telkom wireless landline phone approximately 3 weeks ago and still my sim isn’t activated.

I opened the account over the phone through the sales department and no one there is able to assist in activation of my sim card and I am being sent from one department to the next with every person giving me different information on how to activate my sim.

I then wanted to cancel my landline (in order to get my deposit back) but this could also not be done over the phone. I was advised to do this via the telkom website but I am unable to do this as it requires my landline telephone number which I never received from Telkom.

Telkom please tell me how I cancel my subscription and get my deposit back.

Please don’t tell me to go into my nearest Telkom store because their service is just as bad. They are the reason why I app**** for my landline via your telephonic sales department as they also did not complete my application after waiting in a que for almost two hours.