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Anthony I

1 reviews | Active since Jul 2015

20 Jul 2015, 15:42

SIM not activated after 100hours and still waiting

SIM is meant to be activated within 24 hours - that is unacceptable considering technology but I accept that. What I don't accept is still waiting after 100 hours since I received my router and SIM. I have called every 24 hours at my own expense, time and frustration only to be told on each occasion that the SIM has not been activated - I KNOW THAT!!!!! Each operator has told me they have sent a request to activate the SIM - clearly the processes do not work at all.<br> Today I find out the request was cancelled due to an incorrect IMEI number recorded - fine, I understand people make mistakes - but why does no one call me to ask for the correct IMEI number - instead - make the customer wait and let them call in to find out what is happening. Only to be told at the end of the call that I must call again in the morning to see if they have activated the SIM!!!<br> <br> *** Telkom!!!!!! SERVICE non existent!!!!

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Replies (1)
Telkom
Telkom's reply20 Jul 2015, 18:26
Official
Hello anthonyi,

Thank you for taking our call. Apologies for all inconveniences caused.

As discussed, we have escalated this matter to our LTE Team for them to address. Feedback will follow.

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Kind Regards
Tebogo N
Telkom Social Media Team
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