SIM Cards not working

We have a 40GB TelkomInternet Business Softcap Data Account with 2x SIM Cards Linked to it via The Integrated Data Service Add-On that we are paying extra for.

I have recently added another 3x SIM Cards to the Same account at the Telkom Store in Somerset Mall. I was advised that the new SIM Cards will be active in 48 Hours. It is now about 5 Days later and I still cannot use them. They have signal, but no internet. I am connecting via the 'TelkomInternet' APN.

I have reached out to *** - NO RESPONSE

The lady who issued the new SIM cards is ***. I have reached out to her and copied the lady who issued my old SIM cards *** - NO RESPONSE

This is frustrating as a business customer not getting service. What am I to do?

I always have issues with IDS activations - what kind