SIM Card Suspended

I loss my phone. I temporally go on Telkom Mobile Website and suspend the simcard. I found the phone and login to Telkom Mobile website to activate the sim. But the website function not allow me to activate simcard. I phone since last week Telkom everyday then they say there is a system problem I must give 24hours and phone again. Yesterday the lady at call centre say I must do a sim swap they will assist me over the phone. I go and buy a simcard from Pep Cell and Rica. I phone Telkom again then they told me that I must not Rica the sim. I went back to town and buy simcard which is not RIca. I phone again. Now they not able to assist me I must go to Pep Cell to assist with sim swap. I went to Pep Cell they not do Sim Swaps. I am 140km from the nearest Telkom store. All I want is to activate my contract sim but no one is able to assist me