Sim card still not activated after 8days!

Highly annoyed with telkom, you guys hound us on a daily bases to take on contracts, you keep calling every minute till we succumb to the pressure and take on your contract, now you cant seem to active your own sim cards? i have been calling your contact center on a daily bases every day i get the response we will escalate the mater to back office and they will get back to you within 24/72 hours like really? CAN SOMEONE PLEASE ACTIVATE THIS SIM CARD PLEAESE AND provide me with the benefits you promised or take back your contract and modem, i can not live like this! firstly your 7day return policy is now over, how do i even know if your wifi modem works as it should since i cant use it? now how will i take it back since ill be bound to the 24 month contract due to the fact that i didn't return it within the 7 day policy when i haven't tested it coz YOU HAVEN'T activated your SIM? can someone sort this out ASAP! thanks