1 reviews | Active since Mar 2015
Sim card still not activated
I received my LTE Router and sim card on Thursday 11 June. The Invoice stated that the simcard will be activated within 24 hours with a number to phone should it not. I have now phoned 5 times, once chatted with an online consultant, spent hours in a queue at my nearest Telkom Store and STILL no active sim.<br> <br> When I phoned support / customer care on Monday (15 June) they apologized and said that they had a problem with their system last week and that the sim will be activated no later than the end of day on Tuesday (16 June).<br> <br> I have again phoned this morning were I was redirected to Sales by support and no answer at Sales.<br> <br> I have waited almost a week for this sim to be activated<br> <br> I will NOT refer anyone to use Telkom and will cancel my order / account if the sim is not active by this afternoon<br> <br>
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM118545.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM118545.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
